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If you work in compliance you will not want to miss our new podcast series. The Compliance Files is a unique podcast series, giving you access to industry insights and key perspectives on how the evolving regulatory landscape is driving change, challenge and opportunity for compliance professionals everywhere.
Episodes
Monday Oct 18, 2021
Season 2 - Episode 2: Vulnerable Customers
Monday Oct 18, 2021
Monday Oct 18, 2021
Kathy Jacobs, ACOI President, speaks with Naomi Burley, CEO of the GRC Institute in Australia, on the topic of vulnerable customers. Their conversation starts with the justification and scope of the Royal Commission in Australia before moving to how a vulnerable customer is defined. Kathy and Naomi also discuss the response from the Compliance Profession to the Royal Commission, what changes Financial Institutions made and the role & responsibility of Board Members. In this episode we also get insight into how Australia dealt with their own Accountability Regime.
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